Privacy Policy

Last updated: 03 November 2025

Sylva Stitch Studio (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

1. Who We Are

Sylva Stitch Studio is a sewing studio offering workshops and studio hire.
Our website is hosted on the Wix.com platform, which provides the online booking and payment system we use.

If you have any questions about this policy, please contact helen@sylvastitchstudio.com

2. What Information We Collect

We collect personal information that you voluntarily provide when you:

Book a workshop, session, or service through our website
Sign up to our mailing list or contact us via form or email
Make a payment or request a payment plan

This may include:

Your name
Contact details (email address, phone number)
Billing and payment information
Booking details (chosen workshop, dates, preferences)
Any other information you choose to provide (e.g. body measurements, sewing experience)

Wix and our payment processors (such as Wix Payments, Stripe, or PayPal) may also collect data required to process transactions securely.

3. How We Use Your Information

We use your data to:

Manage and confirm your bookings or purchases
Communicate with you about your workshop or session
Send receipts, reminders, or updates
Improve our services and website experience
Send marketing emails (only if you’ve opted in)

We do not sell or share your personal data with third parties for marketing purposes.

4. Data Storage and Security

Our website is hosted on the Wix.com platform.
Your data may be stored on Wix’s secure servers, databases, and applications behind firewalls. All direct payment gateways offered by Wix and its partners adhere to PCI-DSS standards as managed by the PCI Security Standards Council.

We take reasonable precautions to prevent loss, misuse, or unauthorised access to your information.

5. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

If you wish to have your information deleted, please contact us directly.

6. Cookies

Our site uses cookies to help it function properly and to analyse how visitors use it. You can manage or disable cookies in your browser settings.
For more details, see Wix’s Cookie Policy.

7. Your Rights

Under UK and EU data protection laws (GDPR), you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise these rights, please contact us at helen@sylvastitchstudio.com

8. Updates to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “last updated” date.

9. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact helen@sylvastitchstudio.com

Cookie Policy

This Cookie Policy explains how Sylva Stitch Studio (“we”, “our”, “us”) uses cookies and similar technologies on our website.

By using our website, you agree to our use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your computer or device when you visit a website. They help websites function efficiently, improve user experience, and provide information to the site owners.

2. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies – These are necessary for the website to function properly, such as enabling you to book workshops, make payments, or navigate the site.
Analytical / Performance Cookies – These help us understand how visitors use our site (e.g. which pages are most popular) so we can improve our content and layout.
Functional Cookies – These allow the website to remember your preferences, such as language or region.
Marketing Cookies – If you have consented, these may be used to deliver relevant advertising or track engagement with our newsletters or social media.

3. Third-Party Cookies

Some cookies may come from third-party services integrated into our website — for example:

Wix (site performance, analytics, booking functionality)
Payment processors (such as Wix Payments, Stripe, or PayPal)
Social media integrations (Instagram, Facebook, etc.)

These third parties have their own privacy and cookie policies, which we encourage you to review.

4. Managing Cookies

You can control or delete cookies through your browser settings.
Most browsers allow you to:

See what cookies are stored
Delete existing cookies
Block cookies from certain sites or all sites

Be aware that disabling essential cookies may affect how our website functions, including booking and payment features.

For detailed guidance on managing cookies, visit:
www.allaboutcookies.org

5. Changes to This Policy

We may update this Cookie Policy from time to time. Updates will be posted on this page with a revised “last updated” date.

6. Contact Us

If you have any questions about our use of cookies, please contact helen@sylvastitchstudio.com

Refund Policy

Last updated: 3 November 2025

At Sylva Stitch Studio, we want you to be happy with your booking and confident in the services we provide. This Refund Policy explains when and how refunds are issued for workshops, classes, and studio hire sessions.

1. Workshop and Session Bookings

If you can no longer attend a session you’ve booked, please let us know as far in advance as possible.

Cancellations made more than 48 hours before the start of your session will receive a 75% refund of the price paid.
Cancellations made within 48 hours of the start of your session are non-refundable.
You are welcome to transfer your place to another person if you cannot attend.
“No-shows” on the day of the session are non-refundable.

Refunds will be issued to the original payment method within 5–10 business days of approval.

2. Cancellations by Sylva Stitch Studio

In the unlikely event that we need to cancel or reschedule a workshop, you will be offered the choice of:

A full refund, or
A transfer to a new date or alternative session (subject to availability).

We are not responsible for any travel, accommodation, or other costs incurred as a result of cancellation.

3. Gift Vouchers and Promotions

Gift vouchers are non-refundable and cannot be exchanged for cash.
If you use a voucher to pay for a session and cancel within the refund-eligible window, we will reissue the value as a voucher credit for future use.
Promotional discounts or offers cannot be applied retroactively.

4. Payment Plans

If you are on a payment plan, any refunds due will be calculated based on the amount you have paid to date, minus any applicable non-refundable portions under this policy.

5. Online Products or Digital Materials

If you purchase digital/downloadable materials, please note these items are non-refundable once the files have been accessed or downloaded.

6. Contact Us

To request a refund or discuss your booking, please contact helen@sylvastitchstudio.com

Please include your name, booking date, and workshop title when getting in touch so we can process your request promptly.

Accessibility Statement

Last updated: 3 November 2025

At Sylva Stitch Studio, we are committed to ensuring our website and services are accessible to everyone, including people with disabilities. We strive to provide a welcoming, inclusive experience both online and in our studio.

Our Commitment

We aim to make our website easy to navigate and use for all visitors. Our site is built on the Wix.com platform, which provides accessibility tools and supports compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

We continually review our website and content to improve accessibility, including:

Using clear, readable fonts and text contrast
Providing descriptive alt text for images where possible
Ensuring our site can be navigated using a keyboard
Structuring content with appropriate headings for screen readers

Ongoing Improvements

We are continually working to enhance the accessibility of our website and services.
If you experience any difficulty using our site, please let us know — we take accessibility feedback seriously and will make every reasonable effort to resolve issues promptly.

Accessibility at Our Studio

If you have specific access needs for attending a workshop or session, please contact us in advance so we can make appropriate arrangements (for example, workspace setup or additional assistance). You can find more information about studio accessibility on our Studio page.

If you have any questions or encounter any accessibility barriers on our website, please contact helen@sylvastitchstudio.com

Feedback + Complaints

At Sylva Stitch Studio, I value openness, honesty, and growth - and that includes learning from your experiences.
Your feedback helps me improve and ensures that every person who visits the studio feels supported, respected, and inspired.

Sharing Feedback

Whether you’ve attended a workshop, purchased a garment, or hired the studio, I’d love to hear your thoughts. Feedback - both positive and constructive - is always welcome.

You can share your thoughts by:

Emailing me directly at helen@sylvastitchstudio.com
Speaking to me in person during your session
Leaving a note through the contact form on this website

Every piece of feedback is read and considered carefully. While I may not always be able to implement every suggestion, I truly appreciate the time taken to share it.

Making a Complaint

If something hasn’t met your expectations, please let me know as soon as possible so I can put it right.

You can raise a concern by emailing me at helen@sylvastitchstudio.com with:

Your name
The date and details of the session or purchase
A brief description of the issue

I aim to acknowledge all complaints within five working days and to provide a full response within ten working days where possible. If further time is needed to look into the matter, I’ll let you know and keep you updated.

My Commitment

I take all feedback and complaints seriously and handle them with care, confidentiality, and fairness.

My aim is always to resolve issues promptly, respectfully, and with an outcome that feels fair to everyone involved.

Your experience matters deeply to me, and your input helps Sylva Stitch Studio continue to grow with integrity and kindness.